2pk365 Privacy Policy — How We Protect Your Data

This Privacy Policy ("Policy") describes how 2pk365 ("we", "us", "our") collects, uses, stores, and shares personal information obtained from users ("you", "your") who access or use the 2pk365 platform, available at https://2pk365.vip ("Platform"). This Policy applies to all users of 2pk365, including registered account holders and visitors browsing the Platform without an account.

2pk365 operates a USDT crypto casino and sports betting platform designed for English-speaking Pakistani users, offering cricket betting, PSL odds, live casino, slots, jackpot bingo, limbo, and related services. In the course of providing these services, we necessarily collect and process certain personal data about our users.

By registering an account, making a deposit, placing a bet, or otherwise using the 2pk365 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

For the purposes of this Privacy Policy, 2pk365 acts as the data controller in respect of all personal information collected through the Platform. As data controller, 2pk365 determines the purposes and means by which your personal data is processed.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to our support team using the contact details provided in Section 15 of this Policy. We will respond to all verified data requests within 30 calendar days of receipt.

2pk365 collects personal information through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party verification and payment service providers. The categories of information we collect are detailed below.

3.1 Information You Provide Directly

• Registration Data: Full name, date of birth, email address, and country of residence provided when creating your 2pk365 account.
• KYC Documentation: Government-issued photo identification (CNIC, passport, or driving licence), proof of address, and payment method verification documents submitted as part of our Know Your Customer process.
• Financial Information: Payment method details including JazzCash mobile numbers, EasyPaisa account references, bank account details for HBL, UBL, Meezan Bank, or SadaPay transfers, and cryptocurrency wallet addresses for USDT TRC20 and Bitcoin transactions.
• Communications: The content of any messages, support tickets, or emails you send to 2pk365, including your email address and the subject matter of your enquiry.
• Responsible Gaming Preferences: Self-imposed deposit limits, session time limits, cool-off periods, and self-exclusion elections recorded through your account dashboard.

3.2 Information Collected Automatically

• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and timezone settings.
• Usage Data: Pages visited, time spent on each page, links clicked, games played, bet amounts and outcomes, session duration, and navigation patterns within the Platform.
• Transaction Data: Full history of deposits, withdrawals, bonus activations, wagering activity, and account balance changes.
• Cookie Data: Session identifiers, authentication tokens, and platform preference cookies as described in Section 9 of this Policy.

3.3 Information from Third Parties

• Identity Verification Providers: Where 2pk365 uses a third-party KYC verification service to authenticate the identity documents you submit, that provider may return a verification status and risk score to us.
• Payment Processors: Payment service providers including JazzCash, EasyPaisa, and our banking partners may share transaction confirmation details, payment status updates, and fraud risk flags with us.
• Fraud Prevention Services: Third-party fraud and anti-money laundering screening services may provide risk indicators associated with your account, device, or transaction patterns.

2pk365 uses the personal information we collect only for specified, legitimate purposes that are directly connected to the operation of our platform and our legal obligations. The following table sets out our primary purposes for processing your data.

• Account Management: To create, maintain, and manage your 2pk365 account, verify your identity, process your login credentials, and communicate important account-related information to you.
• Payment Processing: To process deposits via JazzCash, EasyPaisa, USDT TRC20, Bitcoin, and bank transfers, and to execute withdrawal requests to your verified payment methods.
• KYC & Compliance: To verify your identity and age (21+ policy strictly enforced), to comply with our anti-money laundering (AML) obligations under our international gaming licence, and to meet any applicable legal or regulatory requirements.
• Platform Delivery: To provide you with access to cricket betting, PSL odds, live casino, slots, jackpot bingo, limbo, and all other features available on the 2pk365 Platform.
• Responsible Gaming: To implement and monitor your responsible gaming preferences, including deposit limits, session limits, cool-off periods, and self-exclusion elections, and to identify patterns of play that may indicate problem gambling behaviour.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance related to your use of the Platform.
• Marketing Communications: To send you promotional emails about bonuses, new games, and platform features — but only where you have opted in to receive such communications. You can opt out at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the design, performance, and features of the 2pk365 Platform over time.
• Legal Obligations: To comply with court orders, regulatory investigations, or other lawful demands from competent authorities, including the filing of suspicious activity reports where required.

Where data protection law requires us to identify a legal basis for processing your personal data, 2pk365 relies on the following grounds:

• Contractual Necessity: Processing your registration data, payment information, and transaction history is necessary to perform our contract with you — that is, to provide you with access to the 2pk365 Platform and to process your bets, deposits, and withdrawals.
• Legal Obligation: Processing your identity documents, KYC data, and transaction records is necessary to comply with our anti-money laundering obligations, gaming licence conditions, and any applicable legal requirements.
• Legitimate Interests: Processing your technical data, usage data, and fraud risk indicators is necessary for our legitimate interests in operating a secure, fair, and compliant gaming platform. We have assessed that these interests are not overridden by your privacy rights.
• Consent: Processing your data for marketing communications is based on your explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

2pk365 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

• Payment Service Providers: We share necessary financial data with JazzCash, EasyPaisa, our banking partners (HBL, UBL, Meezan Bank, SadaPay), and cryptocurrency processing services to execute your deposit and withdrawal instructions.
• KYC & Identity Verification Providers: We share your identity documents and verification data with authorised third-party KYC providers engaged to assist us in meeting our age verification and identity verification obligations.
• Fraud Prevention & AML Screening Services: We share account, device, and transaction data with fraud prevention and AML screening providers to detect and prevent financial crime and prohibited conduct on the Platform.
• IT Infrastructure & Cloud Service Providers: We share data with trusted technology vendors who provide hosting, database, security, and platform infrastructure services under contractual data processing agreements that prohibit any independent use of your data.
• Regulatory & Law Enforcement Authorities: We may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required by law, by the terms of our gaming licence, or in response to a lawful order. We will not provide advance notice to you of such disclosures where prohibited by law from doing so.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of 2pk365's assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections as described in this Policy.

2pk365 operates under an international gaming licence and, as a result, some of the personal data we collect may be transferred to, stored on, or processed by systems located outside Pakistan. This may include transfers to jurisdictions where data protection laws differ from those applicable in your country of residence.

When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information, including:

• Contractual clauses in our agreements with service providers that impose data protection standards equivalent to those described in this Policy.
• Technical security measures including encryption in transit and at rest, access controls, and regular security audits.
• Limiting the data transferred to only what is necessary for the specific processing purpose.

By using the 2pk365 Platform, you acknowledge and consent to the international transfer of your personal data in the circumstances and subject to the safeguards described above.

2pk365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply as general guidance:

• Account Data & KYC Documents: Retained for the duration of your active account relationship with 2pk365 and for a minimum of five years following account closure, in accordance with our anti-money laundering compliance obligations under our gaming licence.
• Transaction Records: Retained for a minimum of five years from the date of each transaction, as required for financial record-keeping and regulatory compliance purposes.
• Support Communications: Retained for three years from the date of the communication, unless the content is relevant to an ongoing dispute, investigation, or legal matter, in which case it is retained for as long as that matter remains unresolved.
• Technical & Usage Logs: Retained for up to 24 months for security and platform improvement analysis, after which they are deleted or anonymised.
• Marketing Consent Records: Retained for as long as you remain opted in to marketing communications, and for two years following any opt-out, as evidence of your consent preferences.

Where we no longer have a legal or operational basis for retaining your data, we will securely delete or anonymise it. Anonymised data — where all identifying information has been permanently removed — may be retained indefinitely for aggregated analytical purposes.

2pk365 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that allow us to recognise your browser and remember certain information about your session and preferences.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They include session authentication tokens that keep you logged in during your visit and security cookies that protect against cross-site request forgery. You cannot opt out of these cookies without losing functionality.
• Functional Cookies: These cookies remember your preferences such as your selected language, display settings, and responsible gaming tool configurations. They allow the Platform to provide a personalised experience without requiring you to re-enter preferences on each visit.
• Analytics Cookies: We use internal analytics to understand how users navigate the Platform — which pages are most visited, where users encounter difficulties, and how overall traffic patterns change over time. This data is aggregated and does not identify you individually.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a warning when a cookie is about to be set. Note that disabling strictly necessary cookies may prevent you from accessing certain features of the 2pk365 Platform, including account login.

2pk365 maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your browser or device and the 2pk365 Platform is encrypted using TLS 1.2 or higher. This protects your login credentials, payment details, and personal information from interception during transmission.
• Encryption at Rest: Sensitive personal data, including identity documents and payment method details, is stored using AES-256 encryption within our secure data infrastructure.
• Access Controls: Access to personal data within 2pk365's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their job functions, and all access is logged and audited.
• Two-Factor Authentication: 2pk365 supports two-factor authentication (2FA) for user accounts. We strongly recommend that all users enable 2FA to add an additional layer of protection to their accounts.
• Penetration Testing: 2pk365 conducts periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in our platform infrastructure.
• Incident Response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, 2pk365 will notify affected users without undue delay once the breach has been identified, contained, and assessed.

Subject to applicable data protection law and our legal retention obligations, you have the following rights in respect of your personal data held by 2pk365:

• Right of Access: You have the right to request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update most basic account information directly through your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and there is no other legal basis for processing), or where processing is unlawful. Note that we may be required to retain certain data for legal or regulatory compliance purposes even following an erasure request.
• Right to Restrict Processing: In certain circumstances, you may request that we suspend active processing of your personal data while retaining it — for example, while the accuracy of the data is being verified.
• Right to Data Portability: You have the right to receive personal data you have provided to 2pk365 in a structured, commonly used format, and to request that this data be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data based on our legitimate interests, including any profiling carried out for fraud prevention or responsible gaming monitoring purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the rights described above, please contact our support team using the details in Section 15. We may be required to verify your identity before processing your request. We will not charge a fee for the exercise of your data rights except in cases of manifestly unfounded or excessive requests.

2pk365 operates a strict 21+ age policy. The Platform is not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age.

During registration, all users are required to confirm that they are 21 years of age or older. 2pk365 conducts age verification checks as part of the KYC process and may require documentary proof of age at any stage of the account lifecycle. Accounts where age verification has not been completed will have withdrawal functionality restricted pending document submission and review.

If we discover that a user is under the age of 21, or that personal data has been collected from a person under 21 without verified parental or guardian consent, we will take the following steps without delay:

• Immediately suspend the account and prevent access to betting and gaming services.
• Refund any real-money deposits made to the account via the original payment method, after deducting any bonuses or promotional credits applied.
• Permanently delete the personal data of the underage user from our systems, subject only to any legal retention obligation that may require us to retain records of the breach.

The 2pk365 Platform does not contain outbound links to third-party websites, applications, or services. All navigational links within the Platform lead to pages within the 2pk365 domain. We do not embed third-party social media widgets, advertising banners, or affiliate tracking links within the Platform that could result in third-party data collection from your device.

To the extent that any third-party content appears on the Platform in connection with game delivery by licensed software providers, those providers operate under contractual agreements with 2pk365 that restrict their data collection activities to what is strictly necessary for game delivery and certification purposes. 2pk365 is not responsible for the privacy practices of independent third-party software providers beyond what is contractually mandated.

2pk365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, our legal or regulatory obligations, or the services we offer. Where changes are material — meaning they significantly affect how we use your personal data or the rights available to you — we will provide notice by posting the updated Policy on this page with a revised effective date and, where appropriate, by notifying registered users by email.

The date shown at the top of this page indicates when the Policy was last reviewed and updated. We encourage you to check this page periodically to stay informed about how we protect your privacy. Your continued use of the 2pk365 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes.

If you do not agree with a material change to this Privacy Policy, you may close your 2pk365 account by contacting our support team. Instructions for account closure can also be found in our Terms and Conditions at /terms-conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 2pk365 handles your personal data, please contact our support team using the following details:

• Email: [email protected] (plain text — do not send sensitive documents or credentials in the initial email)
• Support Availability: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days, and to all formal data subject requests within 30 calendar days
• Subject Line for Data Requests: Please include "DATA REQUEST — [Your Name]" in the subject line of any formal access, rectification, erasure, or portability request to ensure prompt routing to our data privacy team

This Privacy Policy was last reviewed and updated in January 2026. Thank you for trusting 2pk365 with your personal data. We are committed to handling it responsibly and transparently.